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PRIVACY POLICY

Last updated: AUGUST 2026.

ICO Registration Number: ZC194444

In short: We collect the information we need to deliver our programmes and support you well - your name, email and payment details. We never sell your data. We use trusted partners like Kajabi and Stripe to run our business, and you're always in control of your information.

  • Full legal detail below - who we are, what we collect, how long we keep it, and your rights under UK GDPR.

  • Questions any time - support@luminositylab.org

1. Who we are

This privacy policy applies between you and Luminosity Lab International Ltd ("we," "us," "our"), a company incorporated in England and Wales with company number 17270909, registered office at 71-75 Shelton Street, Covent Garden, London WC2H 9JQ, United Kingdom.

We are registered as a Data Controller with the UK Information Commissioner's Office (ICO), registration number ZC194444

This policy explains how we look after your personal data when you visit our website or use our services, and tells you about your privacy rights and how the law protects you.

2. What data we collect

We may collect the following information from you:

  • Name

  • Email address

  • Phone number (if provided)

  • Payment and billing information (processed securely by our payment partners - see Section 7)

  • Information you provide when you contact us, complete a form, or enrol in a programme

  • Technical information collected automatically (IP address, browser type, device information, pages visited)

We do not intentionally collect Special Category Data (such as information about health, religious beliefs or ethnicity) unless you choose to share it with us, for example during a coaching conversation or when requesting support. Where this occurs, we will handle that information in accordance with applicable data protection laws.

3. How we collect data

  • Directly from you - when you fill in a form, register for a programme, or contact us

  • Automatically - through cookies and similar technologies when you use our website (see Section 4)

  • From our service providers - including Kajabi (our course platform) and our payment processors

4. Cookies

We use cookies and similar technologies to help our website work properly, understand how it's being used, and improve your experience.

The cookies we use generally fall into three categories:

  • Essential cookies – required for the website to function, including login sessions, checkout and security. These cannot be switched off.

  • Analytics cookies – help us understand how visitors use our website so we can continue improving it.

  • Marketing cookies – help us measure the effectiveness of our marketing and show more relevant content.

You can manage your cookie preferences at any time using the cookie settings available on our website. Some cookies may also be set by trusted third-party providers, including Kajabi (our website and course platform) and Kajabi Payments / Stripe (our payment processor).

5. How we use your data

We use your data to:

  • Provide and deliver our programmes and services

  • Process payments and manage your account

  • Respond to your enquiries and provide support

  • Send you information about your purchase or programme

  • With your consent, send you marketing communications about Luminosity Lab, University of Life, or Life Odyssey

  • Improve our website and services

  • Meet our legal and regulatory obligations

6. Lawful basis for processing

We process your personal information only where we have a lawful basis to do so. Depending on the circumstances, this may include:

  • performing a contract with you (such as delivering a programme you've purchased)

  • complying with our legal obligations

  • pursuing our legitimate interests in operating and improving our services

  • your consent (for example, when you choose to receive marketing emails)

7. Who we share your data with

We work with trusted third parties to operate our business, including:

  • Kajabi - website hosting, course delivery and email communications

  • Kajabi Payments / Stripe - secure payment processing

We do not sell your personal data to anyone. We will only share your data with third parties where it is necessary to deliver our services, where we are required to by law, or with your consent.

8. International data transfers

Some of our service providers operate outside the UK. Where this happens, we take steps to ensure your data receives an equivalent level of protection, in line with UK data protection law.

9. How long we keep your data

We only keep your information for as long as necessary to fulfil the purposes outlined in this policy, comply with legal obligations, resolve disputes and enforce our agreements. Marketing data is kept until you unsubscribe or we no longer have a reason to hold it.

10. Your rights

Under UK GDPR, you have the right to:

  • Access the data we hold about you

  • Correct inaccurate data

  • Request deletion of your data

  • Restrict or object to how we use your data

  • Request your data be transferred to another provider

  • Withdraw consent at any time, where consent is our basis for processing

These rights may be subject to certain legal limitations.

To exercise any of these rights, contact us at support@luminositylab.org. We aim to respond within one month.

If you're not satisfied with how we've handled your data, you have the right to complain to the Information Commissioner's Office (ico.org.uk).

11. Marketing

With your consent, we may send you marketing communications about Luminosity Lab, University of Life, or Life Odyssey. You can unsubscribe at any time using the unsubscribe link in any email, or by contacting us directly.

12. Keeping your data secure

We use appropriate technical and organisational measures to protect your data, and we work only with service providers who meet recognised security standards.

13. Changes to this policy

We may update this policy from time to time. The "last updated" date at the top will reflect the most recent changes.

14. Children

Luminosity Lab's programmes and services are intended for individuals aged 18 and over. We do not knowingly collect personal data from anyone under 18. If you believe someone under 18 has provided us with personal information, please contact us at support@luminositylab.org and we will remove it promptly.

15. Contact us

Luminosity Lab International Ltd 71-75 Shelton Street, Covent Garden, London WC2H 9JQ, United Kingdom 020 8036 5024 support@luminositylab.org